At My Reasha, we want you to feel confident in your purchase. If you need a different size or something isn’t right with your order, we’re here to help.
This policy applies to orders delivered within Pakistan.
- Exchanges
You may request an exchange within 7 calendar days of delivery, subject to stock availability.
To qualify, items must be:
- Unworn, unwashed and unaltered.
- Free from stains, fragrances and damage caused after delivery.
- Returned with their original tags, packaging and any included accessories.
You may try an item on to check the fit, but it must remain in its original condition.
One size or preference exchange is allowed per order. This limit does not apply if a replacement arrives faulty or incorrect.
- How to Request an Exchange
- Contact us at +13182378921 or sales@myreasha.com within 7 days of delivery.
- Share your order number, the item you wish to exchange and your preferred replacement.
- Wait for approval and return instructions before sending your parcel.
- Dispatch the item within 7 calendar days of approval and share the courier tracking details.
Please pack your return securely and keep your courier receipt until the exchange is complete.
- Exchange Costs & Price Differences
For size or preference exchanges, customers pay the return shipping and delivery charges for the replacement. We will confirm these charges before proceeding.
If your replacement costs more, you will need to pay the difference. If it costs less, the difference will be issued as store credit.
If your preferred item is unavailable, you may choose another item or receive store credit for the returned item’s purchase value. Store credit is valid for 12 months from issue.
- Damaged, Defective, Incorrect or Missing Items
Please check your order when it arrives and report any issues within 7 calendar days of delivery.
Send us your order number, a description of the issue and clear photographs of the item and packaging. For missing items, include a photograph of everything received. An unboxing video may help, but it is not required to submit a claim.
If we confirm a fault or fulfilment error, we will cover reasonable return and replacement shipping costs. We will arrange a replacement or refund for the affected item, in agreement with you. If a suitable replacement is unavailable, we will offer a refund.
Please contact us before arranging return shipping so we can confirm the method and costs.
- Returns & Refunds
We do not offer monetary refunds for a change of mind, size preference or style preference. Eligible items can be exchanged under this policy.
Refunds are available for confirmed faulty or incorrect items that cannot be suitably replaced, missing items, and prepaid orders we cannot fulfil.
-Prepaid orders: Refunds will be returned to the original payment method where supported.
-Cash on Delivery orders: Approved refunds will be paid by bank transfer to an account agreed with the customer.
-Store credit: You may choose store credit instead of an approved monetary refund.
We will initiate approved refunds within 7–10 business days after receiving and inspecting the return, or after confirming that no return is required. Your bank or payment provider may need additional processing time.
Original delivery charges are non-refundable for preference exchanges. Where an entire order is returned because of our error, we will also refund the original delivery charge.
- Items Excluded from Preference Exchanges
The following cannot be exchanged for size or preference reasons:
- Sale or clearance items clearly marked “Final Sale” before purchase.
- Customised, made-to-order or customer-altered items.
- Items worn, washed, stained or damaged after delivery.
These exclusions do not prevent you from reporting an item that arrived faulty or incorrect.
- Order Cancellations
Please contact us as soon as possible if you wish to cancel. Orders can be cancelled before dispatch. Once dispatched, this returns and exchanges policy applies.
If we cannot fulfil a prepaid order, we will notify you and refund the amount paid for the unavailable items, including delivery charges if the entire order is cancelled.
Contact Us
WhatsApp: +13182378921
Email: sales@myreasha.com
Please obtain approval before sending a return. Our team will provide the return address and instructions.
This policy does not limit any rights available under applicable consumer law.